[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1604081318449{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″ mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_sticky_column=”true” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no”][vc_single_image image=”7302″ img_size=”full” parallax_scroll=”no”][/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][vc_tta_accordion shape=”round” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Where is my order?” tab_id=”1484652030151-41d816a1-ec06″][vc_column_text text_larger=”no”]Once you’ve received your shipping confirmation email we start to process your order. Please review our delivery time guide for more details. You can also track your order using the tracking link issued to you by our sales team[/vc_column_text][/vc_tta_section][vc_tta_section title=”The item I want is sold out. Is it coming back ?” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text text_larger=”no”]The way we source our fabrics and produce our collections means that some of our items are only available in small quantities and may, therefore, be sold out. Please note that the majority of our pieces are limited edition and will not be returning in the future. However, if you really need an item we may be able to produce an alternative just send a mail to info@gxp.lgl.mybluehost.me to let us know.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you have any offline store locations?” tab_id=”1603903386014-d31f7acc-09d1″][vc_column_text text_larger=”no”]At the moment we don’t have an official retailer just yet, however our Customer Service Representatives can be reached via phone, mail or live chat.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What does it mean if an item is available for preorder ?” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text text_larger=”no”]The nature of our products means they sell out quickly and this allows us to hold your place to make sure you get what you want. The item will be shipped by the date shown in the product description. Please note that full payment is required. This is the only way we can allocate the item to you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can i exchange for a different size?” tab_id=”1484652030262-e10da133-51b0″][vc_column_text text_larger=”no”]Unfortunately, we can’t support exchanges at this time. We recommend placing a new order and returning the other item Shipping and[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if i need to change or cancel my order?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text text_larger=”no”]Once an order is placed, it cannot be modified or canceled. However, feel free to email Customer Service at info@gxp.lgl.mybluehost.me and one of our representatives will do their best to accommodate your change.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I’ve seen an item but i cannot seem to find it online?” tab_id=”1604081456952-29bd7042-0748″][vc_column_text text_larger=”no”]If you see an item on our social media page but do not see it on our website the item is likely out of stock.
We understand how frustrating this can be so it is likely your favorite items may restock or be replaced them with a similar style.
Be sure to sign up for our newsletter in the pop-up or on the bottom of each page where you will receive information on restocks, sales, and new arrivals.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where do you ship?” tab_id=”1604081990513-96783b0a-156b”][vc_column_text text_larger=”no”]We ship worldwide! International shipping roughly takes 3-5 business days in transit. Please note we are not responsible for any delays or fees due to customs. Please contact your local postal service for more information on customs and duties.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is considered a final sale?” tab_id=”1604082028276-68c5f443-6101″][vc_column_text text_larger=”no”]All accessories are a final sale. In addition, any and all sale items are also final. Refunds and exchanges are not permitted.[/vc_column_text][/vc_tta_section][vc_tta_section title=”My coupon code is not working. Why?” tab_id=”1604082107158-ea6e03e8-2a2b”][vc_column_text text_larger=”no”]If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do i know if my order has been placed?” tab_id=”1604082262131-6e9960e0-2337″][vc_column_text text_larger=”no”]Upon completion of your order, a confirmation email with the details of your order will be sent to you.
Please ensure your checkout process is complete until you reach the page containing your order number.
If you have any additional questions feel free to contact our support team at info@gxp.lgl.mybluehost.me.
One of our Customer Service representatives will be happy to assist you. Please note to check your spam folder, as well as your email, may have filtered into that folder.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if my order has not been delivered?” tab_id=”1604082305871-eafcefb6-f0fc”][vc_column_text text_larger=”no”]If after contacting DHL you still need assistance regarding locating your order feel free to contact us at info@gxp.lgl.mybluehost.me and one of our representatives will be happy to assist you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do i process a return or exchange?” tab_id=”1604082338477-3ce93db5-a4cd”][vc_column_text text_larger=”no”]Please click here for steps on how to easily process your return or exchange.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can i use a gift card online?” tab_id=”1604082366541-3f112721-4221″][vc_column_text text_larger=”no”]Yes! Gift cards are available online. Once purchased an email will be sent to you on how to redeem our gift card.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is your store policy?” tab_id=”1604082395517-823816a7-bf47″][vc_column_text text_larger=”no”]Items bought on www.templa8te.com will gladly be accepted for an exchange only within 14 days of the delivery date.
All merchandise must be received back in its original form. Clothing must not be worn, altered, damaged, free of any stains, odors, self-tanner, pet hairs, or distinct smells including deodorant/perfumes and all tags must be attached. Templa8te does not offer a refund option.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can i have a gift card or store credit instead of a refund?” tab_id=”1604082439135-eaa9e13d-284f”][vc_column_text text_larger=”no”]At this time we do not offer store credit or gift cards in exchange for a refund, however, you can contact us to see how we can accommodate your request.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I received a damaged item. What do i do?” tab_id=”1604082469530-a1373166-5589″][vc_column_text text_larger=”no”]In the rare event that the item you received is not in pristine condition [we’re truly sorry!] Please contact our team with a photo of the damage before sending the product back.
Our team will gladly assist you with reshipping the item out to you in a timely manner.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]