Once you’ve received your shipping confirmation email we start to process your order. Please review our delivery time guide for more details. You can also track your order using the tracking link issued to you by our sales team
The way we source our fabrics and produce our collections means that some of our items are only available in small quantities and may, therefore, be sold out. Please note that the majority of our pieces are limited edition and will not be returning in the future. However, if you really need an item we may be able to produce an alternative just send a mail to info@templa8te.com to let us know.
At the moment we don’t have an official retailer just yet, however our Customer Service Representatives can be reached via phone, mail or live chat.
The nature of our products means they sell out quickly and this allows us to hold your place to make sure you get what you want. The item will be shipped by the date shown in the product description. Please note that full payment is required. This is the only way we can allocate the item to you.
Unfortunately, we can’t support exchanges at this time. We recommend placing a new order and returning the other item Shipping and
Once an order is placed, it cannot be modified or canceled. However, feel free to email Customer Service at info@templa8te.com and one of our representatives will do their best to accommodate your change.
If you see an item on our social media page but do not see it on our website the item is likely out of stock.
We understand how frustrating this can be so it is likely your favorite items may restock or be replaced them with a similar style.
Be sure to sign up for our newsletter in the pop-up or on the bottom of each page where you will receive information on restocks, sales, and new arrivals.
We ship worldwide! International shipping roughly takes 3-5 business days in transit. Please note we are not responsible for any delays or fees due to customs. Please contact your local postal service for more information on customs and duties.
All accessories are a final sale. In addition, any and all sale items are also final. Refunds and exchanges are not permitted.
If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
Upon completion of your order, a confirmation email with the details of your order will be sent to you.
Please ensure your checkout process is complete until you reach the page containing your order number.
If you have any additional questions feel free to contact our support team at info@templa8te.com.
One of our Customer Service representatives will be happy to assist you. Please note to check your spam folder, as well as your email, may have filtered into that folder.
If after contacting DHL you still need assistance regarding locating your order feel free to contact us at info@templa8te.com and one of our representatives will be happy to assist you.
Please click here for steps on how to easily process your return or exchange.
Yes! Gift cards are available online. Once purchased an email will be sent to you on how to redeem our gift card.
Items bought on www.templa8te.com will gladly be accepted for an exchange only within 14 days of the delivery date.
All merchandise must be received back in its original form. Clothing must not be worn, altered, damaged, free of any stains, odors, self-tanner, pet hairs, or distinct smells including deodorant/perfumes and all tags must be attached. Templa8te does not offer a refund option.
At this time we do not offer store credit or gift cards in exchange for a refund, however, you can contact us to see how we can accommodate your request.
In the rare event that the item you received is not in pristine condition [we’re truly sorry!] Please contact our team with a photo of the damage before sending the product back.
Our team will gladly assist you with reshipping the item out to you in a timely manner.