Shipping

At Templa8te, we are committed to ensuring that your shopping experience is smooth and satisfying. Below is our standard shipping policy to provide clarity on how your order will be processed and delivered.

Shipping Origins: 

We ship orders from both Lagos, Nigeria, and London, United Kingdom.

Shipping Carriers: 

We use two primary carriers to ship our products:

• Royal Mail: For standard and express deliveries within the United Kingdom and some international destinations.
• DHL: For both local and international express shipping.

Order Processing Time:

• All orders are processed within 1-7 business days.
• Processing time may vary depending on the nature of the order and availability of items, but we strive to process and dispatch orders as quickly as possible.

Shipping Time:

• After your order has been processed, shipping typically takes between 1-3 business days within Africa and 7-10 business days outside of Africa,.
• In many cases, your order may arrive sooner, depending on your location and the shipping method selected.

Shipping Costs:

• Shipping costs will be calculated and displayed at checkout based on your location and the shipping method chosen.
• Please note that customs duties and taxes for international shipments are not included in the shipping costs and are the responsibility of the customer.

Order Tracking:

• Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package via the carrier’s website.

Delays:

• While we aim to meet the estimated delivery times, there may be occasional delays due to unforeseen circumstances such as customs processing, carrier delays, or natural events. We appreciate your understanding and patience in such cases.

Contact Us:

• If you have any questions or concerns regarding your order or shipping, please feel free to contact our customer support team at info@templa8te.com. We’re here to assist you every step of the way.

Thank you for choosing Templa8te. We hope you love your purchase!